Logistics / Order Process |
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Q. Where are your materials located?
A. We have modern racked warehousing here in the UK and also in Europe.
Q. Who are your Carriers?
A. We have selected MRS Distribution and Pallet Force as our Logistics Partners. MRS has been operating since 1975 and has a turnover of £30m. With 11 operating locations throughout the UK, they are well positioned to ensure a quality service to our customers.
Q. Where do you deliver?
A. Currently only in the UK as standard, but special arrangements to deliver overseas can be made.
Q. When do you normally deliver?
A. Our normal delivery times are 0800-1700 Mon-Fri.
Q. Can I specify a delivery time or special requirement?
A. If you require us to deliver at a particular time, please enter your delivery requirements on the order confirmation page. Although we cannot guarantee an exact date or time, we will make every effort to accommodate you. Please note that if you require a timed delivery a surcharge may apply as follows:
| Delivery by 1000 hrs |
£15 |
| Delivery by 1200 hrs |
£10 |
| Timed booking |
£25 |
| Booked window (min 3 hrs) |
£15 |
Q. What are your minimum order quantities?
A. Masterbatches and additives – 25 KG
Engineering Polymers – 100 KG (or as advertised)
Commodity Polymers – 1000 KG
Q. How do I know when my order is Confirmed?
A. We have a 2-stage Order Confirmation process.
Stage 1. After you place your order with us we will automatically send you an acknowledgement receipt by email.
Stage 2. Our system will then check the stock availability for you as quickly as possible and send you a Final Order Confirmation with your actual delivery schedule. Orders cannot normally be cancelled at this point as goods may already be in transit. |
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Q. Can I check on the progress of my delivery if I want to?
A. Yes. You can email or phone our logistics department directly and enquire on the status of your delivery at any time during normal office hours.
Q. Do you offer on-line order tracking?
A. Not yet but we intend to do so in the future.
Product Information |
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Q. I don’t see the grade of material I am looking for – will you be adding more product lines?
A. Yes. We have started with a limited range of popular grades but we will be adding more products all the time so please keep checking on our site to see the latest additions. You can help us by telling us what products you would like to buy – just email us your requirements.
Q. Where do your own brand products originate?
A. We have access to a wide range of virgin materials from leading European polymer manufacturers and compounders. By offering them as PolymerHouse.com products we are able to ensure they can be priced competitively for our customers. We will also offer 2nd grade materials from time to time, but these will be clearly marked as such and priced accordingly.
Q. What Packaging do you use?
A. Usually 25 kg bags. Some commodities are available in Octobins – please enquire for further details. Occasionally some grades are repackaged from bulk and supplied in plain bags but always with original manufacturers identification labels.
Additional Discounts |
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Q. When are these available?
A. From time to time we will run promotions on particular products. We may also offer regular customers additional discounts on some products. When these apply we will issue you with a Coupon number to enter with your order details.
Payment |
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Q. What payment options do I have?
A.We can offer Account status to you if approved by our Credit Insurer, Euler Hermes, one of Europe’s leading Credit Insurance providers. Our standard payment terms are 20 days following month of invoice.
Payments should be made by BACS transfer to:
Account name: Polymer House Ltd
Account: 00154439
Sort Code: 83-22-37
Alternatively, you can send a cheque to:
Polymer House Ltd
1st Floor, George House
36 North Hanover St
Glasgow G1 2AD
We also accept most major Credit Cards which can be processed directly on the website.
Quality |
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Q. What Quality standards do you operate to?
A. All of our suppliers are ISO 9001 approved. We are also working towards early implementation for PolymerHouse.com.
Support |
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Q. How do I contact you?
A. PolymerHouse.com customer service is available by phone and email. We would ask you to use the following links for assistance:
sales@polymerhouse.com - for product information and general enquiries.
accounts@polymerhouse.com - for all account enquiries.
logistics@polymerhouse.com - for all delivery enquiries.
If you would like to call us then please dial 0141 572 8464 during normal office hours 0845 –1715, Monday – Friday and we will direct your call to the appropriate department.
PolymerHouse.com experienced technical representatives are available to provide expert assistance and consultancy services on site if you require. Consulting fees and travel expenses apply. Please contact us for further details. |
